Introducing Fleet Technology Service Management (FTSM)—A Strategic Framework for a Connected Future
In an era where enterprise operations hinge on mobility, fleets are no longer just a line item—they’re a strategic differentiator. Yet for many organizations, managing vehicles still means juggling spreadsheets, siloed systems, and reactive repairs. Traditional fleet management software hasn’t kept up with the demands of digital transformation.
It’s time for a new model.
Stave introduces Fleet Technology Service Management (FTSM)—a next-generation category that unites asset intelligence, real-time monitoring, service automation, and sustainability into a single, scalable framework. Much like ITSM transformed IT operations, FTSM is designed to redefine how enterprises manage fleet infrastructure at scale.
Why the Industry Needs FTSM
Fleet-dependent industries—logistics, utilities, field services, public sector, healthcare—face mounting challenges:
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Soaring operational costs from volatile fuel prices and inefficient routing.
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Downtime and SLA failures due to reactive, outdated maintenance models.
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Rising compliance complexity around emissions, safety, and sustainability.
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Lack of visibility into vehicle health, driver behavior, and asset utilization.
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Pressure to modernize with electric, connected, and autonomous vehicles.
FTSM addresses all of this head-on—natively within ServiceNow.
What Is FTSM?
Fleet Technology Service Management (FTSM) is a strategic evolution of fleet operations. It’s not just a toolset—it’s an operational framework that embeds fleet intelligence directly into your enterprise service architecture.
At its core, FTSM transforms fleet management into a data-driven, proactive, and future-ready practice through:
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Predictive Maintenance & AI Analytics
Prevent breakdowns before they happen with intelligent forecasting and performance modeling. -
IoT-Enabled Real-Time Monitoring
Get live insights into location, driver safety, and vehicle health via telematics integration. -
Automated Regulatory Compliance
Centralize documentation, inspections, and deadline tracking for DOT, emissions, and ESG compliance. -
Enterprise Integration with ITSM & FSM
Break down silos. Sync fleet data across ServiceNow modules, including CSM, FSM, and Asset Management. -
Sustainability Optimization
Monitor carbon outputs, track EV transitions, and align with decarbonization goals.
Why FTSM Complements and Extends ServiceNow FSM
ServiceNow’s Field Service Management (FSM) solution excels at dispatching technicians, managing work orders, and tracking customer interactions. But FSM stops short of managing the very assets that make field service possible: the fleet.
FTSM fills that gap.
Together, FSM and FTSM Deliver:
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Optimized Dispatching
Match jobs not just to technicians—but to the nearest, most efficient, and fully operational vehicle. -
Preemptive Maintenance Alignment
FTSM alerts FSM to vehicle issues, triggering service tickets before breakdowns affect SLA performance. -
Unified Compliance Oversight
Merge technician certifications with vehicle inspections for total operational risk management. -
Synchronized Dashboards
Gain one view across field personnel and vehicle readiness, all within ServiceNow’s native interface. -
EV and Autonomy Preparedness
Monitor charging infrastructure, battery cycles, and autonomous routing logic in parallel with technician workflows.
Real Outcomes Delivered by FTSM
Implementing FTSM transforms fleet operations from a cost center into a competitive advantage. Organizations report:
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🚛 30% less downtime via predictive alerts and maintenance planning
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⛽ 25% lower fuel costs through AI-optimized route planning
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📊 Real-time visibility into compliance risks and asset performance
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♻️ Accelerated ESG reporting and sustainability readiness
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🔐 Stronger SLA compliance across asset-supported field operations
Why FTSM Is More Than Fleet Management
Traditional fleet systems focus on tracking location and maintenance schedules. FTSM goes further—turning vehicle data into actionable business intelligence. When embedded within enterprise platforms like ServiceNow, it drives automation, accountability, and agility across departments.
FTSM becomes the connective tissue between operations, compliance, IT, and sustainability—and that’s the evolution modern enterprises demand.
Stave Leads the FTSM Category with Stave Fleet Manager
We don’t just define FTSM—we deliver it.
Stave Fleet Manager, built natively on ServiceNow, is the first solution purpose-built to bring the full power of Fleet Technology Service Management (FTSM) to life. It bridges the operational and service divide by embedding real-time fleet intelligence, predictive maintenance, compliance automation, and sustainability tracking directly into your enterprise workflows.
With Stave Fleet Manager, organizations can:
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Unify fleet and field service operations on a single platform
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Automate end-to-end workflows across compliance, maintenance, and dispatch
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Adapt rapidly for EVs, telematics, and future fleet technologies
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Empower decision-makers with data-driven dashboards and ServiceNow-native insights
Stave Fleet Manager doesn’t just support your fleet—it transforms it into a strategic asset.
FTSM Is the Future. Stave Fleet Manager Gets You There.
The era of fragmented, reactive fleet management is ending. Enterprises need a smarter, more connected approach—one that aligns fleet operations with IT, field service, and ESG goals.
FTSM is that approach.
Stave Fleet Manager is how you make it real.
Ready to lead the FTSM movement?
Explore how Stave Fleet Manager is transforming fleet operations for the modern enterprise.
