Roundtable Overview
Earlier this month, Stave joined forces with Carahsoft and ServiceNow for a roundtable webinar that attracted industry leaders from across the public and private sectors. The focus? A deep dive into Connected Service Delivery: the convergence of Fleet Technology Service Management (FTSM) and Field Service Management (FSM) on the ServiceNow platform.
This wasn’t just another product demo or pitch session. Moderated by Stave’s Dan Schoenbaum and featuring Dave Cosio (Stave) and Andrew Lichey (ServiceNow), the conversation delivered real-world insights on solving operational complexity through platform-native strategies. Carahsoft hosted and helped bring together a diverse audience of ServiceNow customers, government IT leaders, and logistics innovators—further solidifying the value of this tri-party collaboration.
7 Reasons This Webinar Redefined Fleet Modernization Strategy
1. FTSM Is Not Just a Tool—It’s a Strategic Framework
Dave Cosio emphasized a key point: FTSM isn’t just a set of fleet features. It’s a cross-functional operating model born from the same DNA as ITSM and FSM, now adapted for mobile assets. The goal? To manage everything from preventive maintenance and compliance to dispatch and asset reservations—all on ServiceNow.
2. ServiceNow Is the Ideal Platform for Unifying Fleet and Field
Andrew Lichey spotlighted the power of the Now Platform’s shared data model and extensibility, making it the perfect foundation to combine fleet data with field operations. Rather than bolting on third-party tools, ServiceNow-native solutions enable scalability, security, and unified experiences.
3. Disconnected Systems Are Still a Major Barrier
A recurring pain point echoed by both speakers: fleet and field teams still rely heavily on spreadsheets, fragmented tools, and manual workflows. This leads to compliance risk, inefficient dispatch, and reactive maintenance. Stave’s vision is clear: it’s time to retire the patchwork and standardize on the platform you already own.
4. AI and Predictive Maintenance Are Already Delivering ROI
From AI-generated work instructions to automated dispatch triggered by telematics, the webinar highlighted how intelligent automation is already reducing costs and improving service. Both Andrew and Dave discussed agentic AI and predictive service models as real, not futuristic, solutions that enterprises can adopt today.
5. Compliance Isn’t Optional—It’s a Platform Opportunity
Vehicle registrations, DOT inspections, safety bulletins, and more can now be tracked and automated inside ServiceNow. Stave’s FTSM framework transforms compliance from a liability into a streamlined, reportable workflow.
6. Field Technicians and Fleet Managers Share More Than You Think
One of the most powerful revelations? That fleet vehicles and field techs are often on the same journey. A malfunctioning vehicle equals a missed field appointment. Together, FSM and FTSM ensure the right vehicle and right person arrive at the right time, equipped and ready to perform.
7. Carahsoft, ServiceNow, and Stave Are Setting the Industry Standard
Carahsoft’s role as host was more than logistical. Their commitment to promoting innovative, platform-driven solutions to the public sector made this webinar not just possible, but essential. This kind of ecosystem collaboration amplifies the credibility of the Stave solution and aligns perfectly with ServiceNow’s platform-first approach.
What Connected Service Delivery Means for the Enterprise
Combining FTSM + FSM on a single pane of glass unlocks:
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Real-time visibility into asset health and technician availability
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Automated, compliance-ready inspections and registrations
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Reduced downtime through preventive triggers
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AI-enhanced dispatch and scheduling
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Seamless workflows across teams and tools
In short: smarter service, lower cost, better outcomes.
From Concept to Reality
As Andrew noted, “This isn’t a future-state vision. This is happening now.”
Stave has already helped organizations worldwide deploy integrated fleet and field solutions using ServiceNow as the core platform. By leveraging existing platform investments, customers eliminate tool fatigue, accelerate digital transformation, and build long-term operational resilience.
Why You Can’t Afford to Miss This
If you’re navigating the complexities of fleet or field operations—or managing the technologies that support them—this isn’t just a webinar replay. It’s a blueprint for what’s next. As Andrew Lichey said during the session, “The biggest fleets in many organizations are their service fleets—and if one vehicle goes down, the technician goes down with it.”
The conversation between Stave, ServiceNow, and Carahsoft doesn’t just showcase innovation—it defines the new operational standard. Before your next investment, platform decision, or compliance deadline, watch the full discussion. You’ll walk away rethinking how much more your ServiceNow platform can do.
A Few Questions Than Can Be Answered in the Webinar…
What is FTSM and how does it differ from traditional fleet management? FTSM, or Fleet Technology Service Management, is a strategic operational framework that extends ITSM principles to fleet operations. Unlike legacy systems or standalone tools, FTSM unifies preventive maintenance, compliance, and dispatch on a single ServiceNow-native platform.
Can ServiceNow really handle fleet and field management together? Yes. The Now Platform’s unified data model enables seamless coordination between FSM and FTSM workflows—ensuring field techs and fleet vehicles are managed through a single system of action.
What industries benefit most from this approach? Industries with complex field operations and distributed fleets—such as government, healthcare, logistics, construction, and energy—see immediate benefits from integrated FSM and FTSM deployments.
How does AI factor into fleet and field operations? Agentic AI within ServiceNow can automate everything from creating work orders to dispatching the right tech with the right part. Predictive models leverage telematics and maintenance history to prevent failures before they happen.
What makes Stave the go-to partner for fleet on ServiceNow? Stave is the only native fleet solution in the ServiceNow ecosystem, with 11 Store apps and deep platform integration experience. As discussed in the webinar, Stave complements and extends ServiceNow’s capabilities—not competes with them—making it the trusted partner for FTSM.
Why was Carahsoft’s role important? As a leading public sector IT distributor, Carahsoft helped host the webinar and ensured it reached the right stakeholders across government and regulated industries—bringing powerful ecosystem visibility to the FTSM conversation.
Want to Learn More About FTSM + FSM on ServiceNow?
The transformation of fleet and field operations isn’t coming—it’s here. And if you’re still managing disconnected systems or relying on spreadsheets to run critical assets, you’re already behind.
As Dave Cosio stated in this webinar: “When Fred Luddy started ServiceNow, he set out to make the world of work better for people. We’re simply extending that vision to the fleet.”
Whether you’re in IT, operations, procurement, or platform strategy, this is your chance to rethink what fleet success looks like—and how much more you can achieve with the platform you already trust.
Explore how Stave Fleet Manager is transforming fleet operations for the modern enterprise.
